Complaints (Accessibility Version)

Are you concerned about the care you are getting from a speech-language pathologist or audiologist?

Are you thinking about making a complaint about that care?

THE COMPLAINTS PROCESS

The College of Audiologists and Speech-Language Pathologists of Ontario (CASLPO), protects you by investigating complaints.

Complaints can be made against CASLPO members.

CASLPO members are speech-language pathologists and audiologists.

CASLPO makes sure that complaints are handled in a safe and sensitive way. 

WHO CAN COMPLAIN?

Anyone has the right to complain to CASLPO about its members.

HOW DOES THE PROCESS START?

Contact CASLPO. You can talk to the Director of Professional Conduct and/or the Registrar

  • You might want to discuss an issue and get more information.
  • You might want to make a complaint about a member. 

Complaints must be written or recorded. We can help you with this.

The member may respond to the complaint within 30 days

The College may contact you for further comment.

iNVESTIGATING A COMPLAINT

CASLPO has an Inquiries, Complaints, and Reports Committee (ICRC). This committee reviews complaints. The members of the committee are from the CASLPO Council.

The ICRC has two panels (sub-committees). One panel reviews complaints about audiology members and the other reviews complaints about speech-language pathology members.

Each panel must include both public and professional Council members. 

The panel may ask for an investigation.

An investigation may include looking at patient records and/or interviewing people or witnesses.

The panel may ask for an expert opinion

The panel will review all of the information, and decide what to do. 

THE DECISION

The panel can make any of the following decisions about the member:

  • The member may be referred to CASLPO’s Discipline Committee.  A member is referred to the Discipline Committee if the concerns are serious and there is evidence of possible professional misconduct or incompetence.
  • The member may be referred to another panel of the ICRC for further investigation if it appears that they are incapacitated. Incapacity means that the member is suffering from a physical or mental health condition that interferes with their ability to practice safely
  • The member may be required to come to CASLPO and appear before a panel to be cautioned. A caution is a formal warning to the member with advice on the area of practice that requires improvement.
  • The member may be required to complete a Specified Continuing Education or Remediation Program.  This is a program to help the member improve upon an area of practice.
  • Finally, the panel may decide that no further action against the member is required.

The panel will tell the member and the complainant, in writing, of their decision and their reasons.

aPPEALING THE DECISION

You or the member may request a review if either is unhappy with the panel’s decision.

The review goes to the Health Professions Appeal and Review Board. 

Two types of decisions cannot be reviewed; when the member is referred to the Discipline Committee or referred to another panel for incapacity inquiries.

WHAT DO I DO NOW?

To make a complaint or discuss issues in confidence, contact the Director of Professional Conduct.  This can be done to:

The Director of Professional Conduct

College of Audiologists and Speech-Language Pathologists of Ontario,  

5060-3080 Yonge Street, Box 71, Toronto, ON M4N 3N1

Telephone: 416.975.5347 or 1.800.993.9459 ext. 221  

Email: complaints@caslpo.com

This website is intended to provide information to the public and members.  Should there be differences in documentation previously distributed to CASLPO members, it is up to the member to source the latest version posted on the CASLPO website.