Accessibility

Use these resources, created especially for those with communication barriers.

Public Register Instructional Videos

Access for Ontarians With Disabilities Act (AODA)

The College of Audiologists and Speech Language Pathologists of Ontario (CASLPO) is a strong supporter of accessible customer service.

We have implemented the standards in the Accessibility for Ontarians with Disabilities Act (AODA).

Accommodation Policy

Read CASLPO's Accommodation Policy

What does CASLPO do?

CASLPO:

• Regulates speech-language pathologists and audiologists to protect the public
• Registers (licenses) audiologists and speech-language pathologists in Ontario
• Processes international applicants to work in Ontario
• Ensures every registrant participates in annual Quality Assurance programs
• Receives Complaints about a registrant
• Answers questions from the public about audiology and speech-language pathology

CASLPO has many processes in place to help all individuals who are seeking services from the College.

Communication

Staff from CASLPO have received training in how to communicate effectively with people who live with a communication barrier. The barrier may result from a disability or medical diagnosis.

CASLPO has developed a set of communication aids so people can understand and be understood.

CASLPO will provide large print versions of their documents if asked.

Assistive Devices

CASLPO uses assistive devices every day. Our board meeting-room is set up with an FM system to help those who are hard of hearing. This system is portable and is regularly used at off-site meetings.

Bell IP Relay is used to help people who live with a hearing loss to communicate via the telephone.

CASLPO has staff who can use assistive devices to help with communication. CASLPO also trains staff members in the use of other assistive devices when needed.

Use of Service Animals and Support Persons

CASLPO welcomes the public who are accompanied by a service animal. CASLPO also values the role of support persons who accompany the individual with a disability.  Bring someone for support, if needed.

Notice of Temporary Disruption

CASLPO will provide notice to people with disabilities visiting our office of a planned or unexpected disruption of service. This notice, placed at the public entrance and on our outgoing telephone message, will include information about the reason for the disruption, its anticipated length and a description of alternative facilities or services (if available).

Staff Training

CASLPO is committed to the training of new staff and the on-going training of existing staff to ensure that every standard of the Accessibility for Ontarians with Disabilities Act (AODA) is followed and that all individuals who contact the College will receive excellent barrier-free customer service.

Feedback Process

CASLPO welcomes feedback on our barrier-free customer service. If you have a question or comment please contact us: