ACCOMMODATION POLICY

Click the following link to download and read CASLPO's Accommodation Policy.

ACCESS FOR ONTARIANS WITH DISABILITIES ACT (AODA)

The College of Audiologists and Speech Language Pathologists of Ontario (CASLPO) is a strong supporter of accessible customer service.

We have implemented the standards in the Ontarians with Disabilities Act (AODA).

What do CASLPO Services include?
CASLPO:

  • Regulates speech language pathologists and audiologists to protect the public
  • We call speech language pathologists and audiologists “members”
  • Registers Audiologists and Speech Language Pathologists in Ontario
  • Processes international applicants to work in Ontario
  • Ensures every member participates in Quality Assurance
  • Receives Complaints about a member
  • Answers questions from the public about Audiology and Speech Language Pathology

CASLPO has many processes in place to help all individuals who are seeking services from the College.

Communication

Staff members from CASLPO have received training in how to communicate effectively with people who live with a communication barrier. The barrier may result from a disability or medical diagnosis.

CASLPO has developed a set of communication aids to help people ensure that their request or message is understood.

CASLPO will provide large print versions of their documents if asked.

Assistive devices

CASLPO uses assistive devices in their everyday tasks. Our board meeting-room is set up with an FM system to help those who are hard of hearing. This system is portable and is regularly used at off-site meetings.

Bell Relay is used to help people who live with a hearing loss to communicate via the telephone.

CASLPO has staff members who can use of assistive devices to help with communication. CASLPO also trains staff members in the use of other assistive devices when needed.

Use of service animals and support persons

CASLPO welcomes members of the public who are accompanied by a service animal. CASLPO also values the role of support persons who accompany the individual with a disability, and will include them in all dealings with the College, to the extent that the individual wishes.

Notice of temporary disruption

CASLPO will provide notice to people with disabilities visiting our office of a planned or unexpected disruption of service. This notice, placed at the public entrance and on our outgoing telephone message, will include information about the reason for the disruption, its anticipated length and a description of alternative facilities or services (if available).

Staff Training

CASLPO is committed to the training of new staff and the on-going training of existing staff to ensure that every standard of the AODA is followed and that all individuals who contact the College will receive excellent barrier-free customer service.

Feedback process

CASLPO welcomes feedback on our barrier-free customer service. If you have a question or comment or wish to talk to someone trained in communication:

Please call us at
416-975-5347 or 1-800-993-9459

or e-mail us at
caslpo@caslpo.com

or visit us at
3080 Yonge Street
Suite 5060
Toronto, Ontario, M4N 3N1
(NW corner of Yonge and Lawrence)

 

This website is intended to provide information to the public and members.  Should there be differences in documentation previously distributed to CASLPO members, it is up to the member to source the latest version posted on the CASLPO website.